Shipping Policy
At Bricks n Plates, we are committed to delivering your orders quickly and efficiently, no matter where you are in the world. This Shipping Policy outlines how we process, ship, and deliver your orders globally.
1. Shipping Destinations
We currently ship to the following:
- International Shipping: We deliver to most countries worldwide. However, there are certain regions we are unable to serve due to legal or logistical restrictions. Please contact us for a list of restricted locations.
2. Processing Times
- Orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
- Custom orders may require additional processing time. Specific timelines will be provided during order confirmation.
3. Delivery Times
Delivery times vary based on destination and shipping method:
| Region | Estimated Delivery Time |
|---|---|
| North America | 7-15 business days |
| Europe | 10-20 business days |
| Asia | 10-20 business days |
| Australia/New Zealand | 10-20 business days |
| Rest of the World | 15-30 business days |
- Delivery timelines are estimates and may be affected by customs delays, holidays, or unforeseen events.
4. Shipping Methods
We offer the following shipping options:
- Standard Shipping:
- Affordable option with reliable delivery times.
- Express Shipping:
- Faster delivery with additional charges, available for select regions.
- Custom Shipping:
- Special arrangements for bulk or custom orders (contact us for details).
5. Shipping Costs
Shipping fees are calculated at checkout based on the following factors:
- Destination
- Weight and dimensions of the package
- Selected shipping method
Note: Orders over [Insert Free Shipping Threshold, e.g., $50] qualify for free standard shipping (domestic only).
6. Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your shipment, ask us for tracking details at hello@bricksplates.com.
7. Customs, Duties, and Taxes
- For international orders, customs duties, VAT, and other taxes may apply, depending on your country’s regulations.
- These charges are not included in the product price or shipping fee and are the customer’s responsibility.
- We recommend checking with your local customs office for details on potential charges.
8. Undeliverable Packages
- If a package is returned to us due to an incorrect address, refusal to pay customs fees, or failure to pick up the package, we will contact you to arrange a reshipment.
- Additional shipping charges may apply for re-delivery.
9. Delays and Lost Packages
- While we strive to ensure timely delivery, delays may occur due to:
- Customs clearance
- Weather conditions
- Carrier delays
- If your package is significantly delayed or lost, please contact us at hello@bricksnplates.com. We will work with the carrier to resolve the issue and may issue a replacement or refund if appropriate.
10. Shipping Restrictions
- We cannot ship to the following:
- P.O. Boxes (for certain carriers)
- Countries or regions under trade restrictions or embargoes
- For more details, contact us at hello@bricksnplates.com
11. Packaging
- We prioritize sustainable and protective packaging to minimize environmental impact and ensure your products arrive in perfect condition.
- Gift-ready packaging is available upon request for an additional fee.
12. Returns and Exchanges
For information on returning or exchanging products, please visit our Returns & Refunds Policy.
13. Contact Us
If you have any questions or concerns about our Shipping Policy, please reach out:
- Email: hello@bricksnplates.com